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 Customer Satisfaction / Expectations
Product Preferences
Product / Service Strengths and Weaknesses |
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Purchase Behavior and Decision Making
Event or Campaign Feedback
Customer Loyalty and/or Attrition |
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We can handle all phases of the eSurvey for you from writing or editing the questions, building the email list, designing and programming to broadcasting the email survey. Finally, we'll provide a password-protected online viewing area for you to view your survey results. If desired, we can also create print or PowerPoint presentations of the findings.
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Strategy Session
Define research objectives
Survey scripting |
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Database Sort
Sorting respondents from non-respondents
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Database Configuration
Formatting email database for survey |
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Non-Respondents Second Email
Text email with revised copy and link to the survey sent
to non-respondents |
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Email Alert
Personalized email that alerts customers to look for the survey
Precedes survey to increase response rate |
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Survey Distribution
Text email to database of customers containing link to survey |
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Automatic Thank You Email
Personalized email to all respondents thanking them for their time and valuable feedback
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